Crefion is a platform connecting Creators, Talent Managers, and Brands in the modern creative ecosystem.
As the first platform in Vietnam dedicated to Creators, Crefion helps you build your brand, manage content, and collaborate effectively – all in one place.
Crefion Community Standards
Trust and safety are major priorities for Crefion. We've created these standards to articulate what is and isn't allowed on our platform.
Please review these standards. All Crefion users must abide by these standards to continue using the Crefion platform.
If you come across any content on a Crefion page that violates these Community Standards, please fill out and complete a Report Violation form.
Adult Content
Helping website visitors make informed decisions is incredibly important to us at Crefion. We add informational labels to links that may not be appropriate for visitors of all ages. Specifically, if you're linking out to adult content on your page, you must turn on the sensitive content notice, ensure the content on your page itself are suitable for all ages, and make sure what you are linking to is legal in your region. Please also see the “Prohibited or illegal goods and services” section, which provides list of illegal good and services content that we do not permit and we may suspend your account, even if you turn on the sensitive content notice.
Hate Speech
Diversity of thought is important to us at Crefion, but we do not permit content that discriminates against people, incites hate or violence, or inflicts harm.
Prohibited or Illegal Goods and Services
Crefion does not permit the exchange of or the incitement of exchange of prohibited or illegal goods or services through the platform.
These prohibited or illegal goods and services include:
Copyrighted Content
Preserving intellectual property is important to us. We do not allow the uploading of any content that infringes on copyrights, trademarks, or patents.
Violent Content
We have a no tolerance policy for any content featuring violent or disturbing content.
Spam
We absolutely do not permit spams or scams. Creators cannot use their pages to engage in any spams or scams.
Harassment
We prioritize protecting all visitors so we do not permit any form of intimidation, harassment, or bullying.
Child Harm
We do not tolerate child harm or any content that endorses child harm in any way. We actively report any cases of possible child harm to relevant national authorities.
Self-Harm
We encourage people's journeys through recovery but we do not permit any content that encourages any form of self-harm.
Privacy
Individual privacy is critically important to us at Crefion, so we do not permit the sharing of any personal identifying information.
Impersonation
We do not allow accounts that pose as another person or entity in a deceptive manner.
Usernames
We do not allow creators to exchange Crefion usernames for money. If you pick a username, you must do so with the intention of using it.
Email Marketing
Welcome to Crefion.com! Our Email Marketing Community Guidelines outlines the obligations you must adhere to when utilizing our email services. This policy applies to you, your organization, end users, and customers. It ensures that all emails sent through Crefion.com are safe, wanted, and compliant with legal standards.
Prohibited Content
Please don’t use Crefion.com to distribute anything offensive, to promote anything illegal, or to harass anyone. You may not use Crefion.com to create, send, display, advertise, or sell (as applicable):
Content Subject to Additional Scrutiny
We’ve also found that certain types of content may cause higher-than-average abuse rates. For that reason, we may closely review accounts that offer the following services, products, or content:
If we identify abuse at our sole discretion, we may suspend, throttle, or disable the account or access to the Service.
Prohibited Actions
We work hard to maintain the positive reputation of our platform, but we count on our Members to pitch in too. You may not:
Best Practices
As a marketing platform with millions of customers all over the world, we feel it’s our responsibility to be extra vigilant in preventing abuse of our services to protect both our customers and their contacts. It’s also in our best interest to keep the platform clean because our reputation and deliverability depend on it. For that reason, we provide, and may update from time to time, articles outlining best practices in our knowledge base. For example, we offer guidelines about audience permission and best practices. You may only use Crefion.com in accordance with these best practices, and we may suspend or terminate your account if you violate them.
Reporting Violations
If you need to report abuse of our platform, please email hello@crefion.com. We take all reports of abuse seriously and will investigate thoroughly. Alternatively, if you believe content that belongs to you is being used through our platform without your permission or Crefion.com users are selling counterfeit or infringing products, please email hello@crefion.com.
Enforcement
In order to support our efforts to provide a safe and positive platform, Crefion.com uses a combination of automated and human detection review processes to ensure that our users are complying with our Standard Terms and Conditions and this Acceptable Use Policy. We review account behavior and content that our users create, send, and publish on Crefion.com, including campaigns and websites. This includes the use of automated, dynamic vetting and scoring analysis tools to identify and take action, as well as human review to supplement our automated abuse prevention. This gives our approach an effective combination of quality and efficiency.
When issues do arise, we take swift and appropriate action to address them. If we receive an abuse complaint, we investigate immediately and will suspend the account if the campaign or user account looks suspicious in any way. If our moderators decide to remove content, or suspend or terminate the user’s account, we will notify the user and explain how to contact us. Our moderators will thoughtfully consider any explanations and supplemental information provided by the users when deciding whether to take action or reinstate access.
Email Marketing Policy
Affirmative Consent Requirements
Except for transactional emails, you must obtain affirmative consent before sending any emails through Crefion.com. This consent must be freely given by each recipient, informed, and unambiguous. Recipients must have the choice to provide or withhold consent, be informed of the sender's identity, the use of their email address, and the email content, and be able to withdraw consent at any time.
Sender Identification Requirements
Each email sent through Crefion.com must clearly identify and accurately represent the sender. The subject line should be clear and non-deceptive, accurately reflecting the email's content and purpose.
Revocation of Affirmative Consent Requirements
Recipients must have the ability to revoke their consent at any time. You must honor all withdrawal requests promptly. Provisions for unsubscribe requests, physical mailing addresses, and privacy policy links must be included in non-transactional emails.
Prohibited Content and Actions
Certain content is prohibited from being sent through Crefion.com, including pornography, escort services, unapproved health claims, and fraudulent or misleading content. You are prohibited from engaging in certain actions when using Crefion.com, including sending unsolicited emails, using third-party email addresses without consent, and evading spam filters. More information on this in our Acceptable Usage Policy.
Deliverability and Performance Risks
Certain email practices may result in deliverability issues or negatively impact our service's performance, which may constitute a violation of our policy. This includes excessive complaints from recipients or block listings.
By using our email services, you agree to adhere to these policies. Failure to comply may result in account suspension or termination. If you have any questions or need clarification, please contact our support team.
Store
Things You Can't Sell on Crefion.com
While Crefion accommodates a wide range of products for sale, we occasionally need to remove items from our platform. We advise all new creators to review this list to ensure compliance with our policies.
In general, we do not allow resale; you cannot sell products you did not create. You can act as an affiliate for other creators on Crefion, but you cannot sell products that aren't your own creation.
We strictly prohibit any content or activity that promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age. This includes content distributed via our email services or included in products sold on Crefion.
For clarity, here are some examples of prohibited actions:
High-Risk Products
Certain product types, as identified by our payment and regulatory partners, are not permitted on Crefion due to a higher risk of fraud and chargebacks.
Please refer to our Prohibited Products and Activities list for a comprehensive overview of items prohibited for sale on Crefion. Common examples include:
By using our digital store feature, you agree to adhere to these policies. Failure to comply may result in account suspension or termination. If you have any questions or need clarification, please contact our support team.
